Privacy Policy — NuSea Australia

1. Introduction

This Privacy Policy explains how Australia Red Volcano Pty Ltd (Trading as NuSea) (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase from nusea.com.au.

We are committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 and ensuring your information is handled securely and transparently.

2. Business Information

Business Name: Australia Red Volcano Pty Ltd Trading Name: NuSea ABN: 36 143 499 101 Address: Unit 53/148 Chesterville Road, Cheltenham VIC 3192 Email: sales@nusea.com.au

3. Information We Collect

We collect personal information to process orders, provide customer support, and improve your shopping experience.

Information you provide directly

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment information (processed securely by third‑party providers)

• Order details

• Messages or enquiries sent to our support team

Information collected automatically

When you browse our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages viewed

• Time spent on site

• Cookies and tracking data

This helps us improve website performance and user experience.

4. How We Use Your Information

We use your information to:

• Process and fulfil orders

• Provide shipping updates and tracking

• Respond to enquiries and customer service requests

• Improve website functionality and product offerings

• Prevent fraud and maintain security

• Comply with legal obligations

We do not sell, rent, or trade your personal information.

5. Payment Security

We use secure third‑party payment gateways such as Shopify Payments, PayPal, and other trusted providers. Your full payment details are not stored on our servers.

All transactions are encrypted and processed securely.

6. Sharing Your Information

We may share your information with trusted service providers, including:

• Payment processors

• Shipping carriers (Australia Post, courier partners)

• IT and website hosting providers

• Analytics and marketing tools (e.g., Google Analytics, Meta Pixel)

These partners only receive the information necessary to perform their services.

7. Cookies & Tracking Technologies

We use cookies to:

• Enable essential website functions

• Remember your preferences

• Analyse website traffic

• Improve marketing relevance

You can disable cookies in your browser settings, but some features may not function correctly.

8. Data Storage & Security

We take reasonable steps to protect your information from:

• Loss

• Misuse

• Unauthorised access

• Modification

• Disclosure

Your data is stored securely on Shopify’s protected servers.

9. Your Rights

You may request to:

• Access your personal information

• Correct inaccurate details

• Request deletion (where legally permitted)

• Opt out of marketing communications

To make a request, contact us at sales@nusea.com.au.

10. Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Email: sales@nusea.com.au Address: Unit 53/148 Chesterville Road, Cheltenham VIC 3192