Shipping policy

Thank you for visiting and shopping at nusea.com.au. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Standard shipping is free for orders delivered within Australia. Our standard delivery estimate is 2-8 business days; timing can vary by product and destination.

Available delivery options and estimates are shown at checkout. Please contact us before ordering if you need delivery to a P.O. box or parcel locker, as carrier and item restrictions may apply.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped.

Damages

If an order arrives damaged or is lost in transit, please contact us at sales@nusea.com.au with your order number and details. We will help investigate and arrange an appropriate resolution in line with the Australian Consumer Law.

Please keep the packaging and photos of any damage where possible to help us investigate.

International Shipping Policy

We currently do not ship outside of Australia.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.