Refund policy

We want shopping with NuSea to be straightforward. Contact us at sales@nusea.com.au if something is not right with your order.

Change-of-mind returns

We accept change-of-mind returns for eligible items within 30 days of delivery. The item must be unused, in its original condition and unopened original packaging, with proof of purchase. Please contact us before sending anything back so we can provide return instructions.

For change-of-mind returns, clearance or sale items, opened personal-use items and items damaged through misuse are not eligible. You are responsible for the return postage for an approved change-of-mind return. We will confirm any applicable costs before you send the item.

Faulty, damaged or incorrect items

If an item is faulty, arrives damaged or is not what you ordered, please contact us as soon as practical with your order number and details. Photos can help us assess the issue. We will work with you on the appropriate remedy under the Australian Consumer Law, which may include a repair, replacement or refund depending on the circumstances.

The 30-day change-of-mind window, item exclusions and return-postage terms above do not limit your rights under the Australian Consumer Law. Please contact NuSea directly; you do not need to resolve a delivery problem with the carrier yourself.

Refunds

Once an approved return is received and assessed, refunds are issued to the original payment method. We aim to process approved refunds within 3-5 business days; your payment provider may take additional time to show the funds.

How to request help

Email sales@nusea.com.au with your order number, the reason for your request and photos if relevant. We will provide the next steps and return instructions where needed.